Customer Returns (open products)
We will gladly accept returns on opened cosmetics that are defective (product or packaging).
We cannot accept customer returns if your customer chose the wrong colour. We can accept a return if a client has a strong reaction to a product. Please have a return policy in place for your own store, and strongly encourage consumers to use the testers prior to purchasing full size item. Keep your testers fresh so the line is attractive and appealing.
We also cannot accept returns on expired products. See "Shelf Life & Product Rotation" in the Wholesale Policies section of this site. Keep your stock fresh to ensure you don’t sell outdated products to your customers.
Take a photo of the product returned, and provide the following information via email at: firstname.lastname@example.org. A credit memo will be applied to your account.
- Product Name + Brand + Product Cost
- Lot # if Applicable
- Has the customer used this product before?
- Locale Beauty Order Number
- Customer Information:Name, address, phone number
*We may or may not ask for you to ship the product back to us for inspection. If we do, it will be at our expense.
Returns (unopened products)
PRODUCT QUALITY GUARANTEE: If upon receiving the product or shortly thereafter, the product appears to be unacceptable to sell (for whatever reason), please make us aware so we can rectify the situation. Please have ready the lot number of the product in question, as well as photos if applicable.
RESTOCKING FEE: Unopened product returned to us within 6 months after the ship date will incur a 25% restocking fee + shipping.
NO RETURNS: Returns on unopened product will NOT be accepted after 6 months of the ship date.
To request a return under any of these circumstances, please email us at: email@example.com.